Cancellation & Refund Policy

This policy explains the charges that apply when a booking with Embellish India Tour and Travels is cancelled, and how and when refunds are made. It forms part of our Terms & Conditions.

1. How to cancel

Cancellations must be sent in writing by email to vvbphealthcare@gmail.com or on WhatsApp to 9817486759, quoting your booking reference. The cancellation date is the day we receive your written request. We will confirm the cancellation and the refund amount in writing.

2. Tour packages and hotel bookings

When you cancel (before the trip starts) — cancellation charge:

1. 30 days or more: 10% of the total trip cost
2. 15 to 29 days: 25% of the total trip cost
3. 7 to 14 days: 50% of the total trip cost
4. Less than 7 days, or no-show: 100% of the total trip cost (no refund)

During peak season (Christmas, New Year, Diwali, long weekends and May–June), and for bookings that include flights, trains, houseboats, special camps or non-refundable hotel rates, the charges of those suppliers apply in addition and will be stated in your quote.

3. Vehicle rental

When you cancel (before pick-up time) — cancellation charge:

1. More than 48 hours: No charge (full refund)
2. 24 to 48 hours: 50% of the advance paid
3. Less than 24 hours, or no-show: 100% of the advance paid (no refund)

4. Activities

Paragliding, rafting, skiing and similar activities cancelled more than 72 hours before the slot are refunded in full. Later cancellations are not refundable. If an activity is cancelled by the operator because of weather or safety, you may choose another slot or a full refund of the activity cost.

5. Cancellation by us

If we have to cancel a confirmed booking for reasons within our control, you will receive a full refund of all money paid to us. If a trip cannot run because of natural events, road closures, government orders or other reasons beyond our control, we will offer new dates or an alternative trip; where that is not possible we will refund the amount paid after deducting charges already paid to hotels and suppliers that they do not return to us.

6. Unused services

No refund is made for services not used after the trip has started — for example, a shortened stay, a missed sightseeing or a meal not taken — unless the supplier refunds it to us.

7. Refund process and timeline

1. Approved refunds are initiated within 7 working days of the cancellation being confirmed.
2. Refunds are made to the original payment method. Payments made online (card, UPI, net banking, wallet) are refunded through the payment gateway; bank transfers are refunded to the account they came from.
3. After we initiate a refund, it normally reaches your account within 5–7 working days, depending on your bank.
4. Payment-gateway fees charged on the original payment are not refundable, except when the cancellation is made by us.

8. Questions

For any question about a cancellation or refund, contact Embellish India Tour and Travels at 9817486759 or vvbphealthcare@gmail.com.