This Privacy Policy explains how Embellish India Tour and Travels ("we", "us", "our"), 2nd Floor, Bansal Bhawan, Opposite IDBI Bank, The Mall Road, Solan – 173212, Himachal Pradesh, collects, uses, shares and protects personal information when you visit travelwithembellish.in, send us an enquiry, book a tour or vehicle, or make a payment. By using this website you agree to the practices described here.
1. Information we collect
- Details you give us: your name, mobile number, email address, city, travel dates, number of travellers, the destination, package, activity or vehicle you are interested in, and any message you write.
- Booking details: names and ages of travellers, pick-up and drop points, and identity details that hotels, transport operators or permit offices require (for example for Inner Line Permits in Ladakh and Spiti).
- Payment details: the amount, booking reference and the status of the payment. Card, UPI and net-banking details are entered on the payment gateway's secure page and are never stored on our website or servers.
- Technical information: the pages you visit, device and browser type, and IP address, collected through essential cookies and, if enabled, website analytics.
2. How we use your information
- To reply to your enquiry and send you a quote or itinerary.
- To book hotels, vehicles, activities and permits for your trip and to share confirmations and vouchers.
- To receive payments, issue receipts and process refunds.
- To contact you by phone, email or WhatsApp about your booking, including changes caused by weather or road conditions.
- To meet legal, tax and accounting obligations and to prevent fraud.
We do not sell, rent or trade your personal information.
3. Sharing your information
We share only what is needed to deliver your trip with: hotels and homestays, transport operators and drivers, activity providers, government permit offices, and our payment gateway partner. These parties use your information only to provide their part of the service. We may also disclose information when required by law or by a government authority.
4. Payments
Online payments are processed by a PCI-DSS compliant payment gateway (such as Razorpay). The gateway handles your card, UPI or bank details directly under its own privacy policy. We receive only the confirmation of the payment.
5. WhatsApp, phone and email
When you contact us on WhatsApp, your messages are also subject to WhatsApp's terms and privacy policy. Enquiries sent through this website are stored securely in our booking system and business mailbox.
6. Cookies
We use essential cookies to keep the website secure and working (for example, form protection and your light or dark theme). If analytics is enabled, cookies help us understand how visitors use the site. You can block or delete cookies in your browser settings; some features may then not work.
7. Data security and retention
We protect your information with secure (HTTPS) connections, restricted admin access and regular backups. We keep booking and payment records for as long as the law requires for tax and accounting purposes, and enquiry details for as long as they are useful for your trip, after which they are deleted.
8. Your rights
You may ask us to see, correct or delete the personal information we hold about you, or to stop sending you updates, by writing to vvbphealthcare@gmail.com. We will respond within 30 days. Some records may have to be kept where the law requires it.
9. Children
Bookings are made by adults. Details of children travelling in a group are collected from the adult making the booking.
10. Changes to this policy
We may update this policy from time to time. The latest version is always available on this page.
11. Contact and grievances
For any question or complaint about your privacy, contact us:
Embellish India Tour and Travels
2nd Floor, Bansal Bhawan, Opposite IDBI Bank, The Mall Road, Solan – 173212, Himachal Pradesh
Phone: 9817486759
Email: vvbphealthcare@gmail.com
Last updated: 22 Sep 2026
